Travel Disruption Advice for Luton Airport delays and cancellations

claims calculator

Experiencing Luton Airport Delays today and looking for local delay information? Your flight might be impacted by severe weather disruptions like snow or industrial action... if so, there are a few things you'll need to know.

Can you claim compensation for your delays? Use our Compensation Calculator. Find out if you can claim for flight delays due to bad weather, like snow to fog, or from industrial action; as well as how much compensation you may be entitled to by using our Compensation Calculator.
We also look into ways you can claim smaller amounts of compensation for delayed or cancelled flights using a dedicated app.
Luton Airport travel advice

Jump to see our advice on what to do and how to respond to your flight delay and what your passenger rights are. Get to know when Luton airport (or your airline) is required to help you out - whether it be food or accommodation.

Luton Airport travel advice

Find out why your flight isn't leaving at the scheduled departure time or retrospectively check on updates from Luton Airport delays yesterday.

We look into how the weather affects flights, from Luton delays due to snow, fog or generally bad weather and why your flight is delayed.

Alternatively, check your flight info with our Online Flight Departures Board or browse the flight schedule today for more Luton Airport delays information.

Take a look at our top tips on staying up-to-date with what's going on with the Luton airport weather disruption.

If you need to call Luton Airport for more information on delays, their key contact number is 01582 405100. Or for flight information, please use: 0906 211 500 00 (calls charged at 25p/minute)

Take a look at our free claims calculator or "flight delay tool" to see if you're entitled to compensation because of flight delays or disruptions at Luton Airport. Depending on the circumstances, you could be entitled to up to €600!

Remember if you've taken out separate travel insurance, check with your provider to see if you're flight is covered. For a full Q&A and advice, see What to Do when your flight is delayed and What Causes Luton Airport to Delay and Cancel flights.

Discovering a significant flight delay upon arriving at the airport can be incredibly frustrating. But don't fret – keep reading to find out if you're eligible for assistance, such as free calls, food, accommodation, or even compensation in cash.

In practical terms, if you're departing from or arriving in the UK, you're covered by the Denied Boarding Regulations, regardless of the airline. The criteria are as follows:

  • Your departure is from the UK, regardless of the airline
  • You're arriving in the UK with a UK or EU airline
  • You're arriving in the EU and you were flying with a UK airline
However, if you're flying with a non-UK airline and landing in a non-EU country, you might not receive the same level of assistance. In this case, you'll need to refer to the airline’s Conditions of Carriage to understand their duty of care.

Can You Claim Compensation for Flight Delays?

Your eligibility for compensation depends on both the duration of your flight and the length of your delay. Your situation must fall under one of the following categories:
  • A flight covering a distance of up to 1,500km with a delay of at least 2 hours
  • A flight spanning between 1,500km and 3,500km with a delay of at least 3 hours
  • A flight journey of over 3,500km with a delay of at least 4 hours
As long as you fit into one of the aforementioned categories, you are entitled to:
  • Receive a "means of communication", typically covering phone call expenses
  • Be provided with complimentary food and beverages
  • Obtain free hotel accommodations and transportation between the hotel and the airport, if the delay extends to the following day

Delayed Flight: 5 Hours or More

You can opt out of your flight if it's delayed by 5 or more hours, regardless of fault. This applies whether it's the airline's responsibility or an external issue. If you choose not to fly, the airline must:
  • Provide a full refund.
  • Refund for connected or return flights if they were booked together.
  • Even if you're en route back to the original departure airport.
Inform the airline as soon as you decide to skip the flight.

Financial compensation is due as follows:

  • For flights up to 1,500km delayed by more than 3 hours – £220.
  • For flights over 3,500km delayed by between 3 and 4 hours that are between UK/EU and non-UK/EU airport – £260.
  • For flights between 1,500km and 3,500km delayed by more than 3 hours – £350.
  • For flights over 1,500km that are within the UK/EU delayed by more than 3 hours – £350.
  • For flights over 3,500km delayed by more than 4 hours that are between a UK/EU and non-UK/EU airport – £520
flight delays

Flight Cancellations: Your Entitlement

In the event of a flight cancellation, the airline must offer you the choice of either a refund or an alternative route. You're also entitled to free meals and phone calls, which the airport is responsible for providing. However, compensation won't apply if:
  • You were informed about the cancellation at least two weeks before your flight.
  • You were informed one to two weeks before, AND the alternative flight gets you to your destination no more than 4 hours later and you board within 2 hours of the original time.
  • The cancellation was due to extraordinary circumstances.
  • You were informed less than 8 days before departure, were rerouted leaving an hour before your original time, and reached your destination within 2 hours later.
  • Your flight departed and landed outside both non-UK and EU airports, or you traveled from a non-UK or EU country using an airline from outside both regions.
Compensation for cancellations varies based on distance and timing. Below are compensation rates for cancellations occurring 7/14 days before departure. Note that "leaving earlier" means the rerouted flight departs slightly ahead, ensuring you reach your destination sooner. If this still results in a delay, you might qualify for compensation.
  • Flights up to 0-1500km: £110 if departing over 2 hours early and arriving within 2 hours, or £220 if arriving 4 hours later or departing over 2 hours early and landing 2 hours later.
  • Flights 1500 - 3500km: £170 if departing over 2 hours early and arriving up to 3 hours late, or £350 if arriving over 4 hours late, or departing over 2 hours early and arriving 3/4 hours late.
  • Flights over 3500km: £260 if departing over 2 hours early and arriving within 4 hours, or £520 if arriving over 4 hours late.
All distances are measured to the final destination. You'll get the following compensation for flight cancellations if it was cancelled at least 7 days before departure.
  • For flights up to 0-1500km miles you'll get £110 if it leaves more than 1 hour before and lands within 2 hours. But it will be £220 if it lands 2 hours later than the intended time.
  • For all longer flights ranging from 1500 - 3500km you'll get £170 if the flight leaves more than 1 hour before and it lands up to 3 hours late. But it will be 350 if it lands more than 3 hours late.
  • For flights that are more than 3500km+ you'll get £260 if it leaves more than 1 hour before and it lands within 4 hours. But it will be £520 if it lands more than 4 hours late.
Compensation, paid as cash, bank transfer, or cheque, may also come as travel vouchers, provided the passenger agrees.
flight delays

Reaching your destination via alterative means

There are three options if you're trying to get around Europe without flying.

For example, if you're eager to get away, you could hire a car and drive to your destination. Some car hire providers will let you drive your hired vehicle across Europe and drop it off in your destination country. Bear in mind, companies can sometimes charge extra for letting you take the car across country borders and charge you for crossing back again.

Other choices are public transport links. Another mode of transport would be to take the ferry if you are trying to get to Europe or, if you're trying to get to France or Belgium, you could try and take the Eurostar. The Eurostar is a train which travels from London St Pancras train station to Paris and Brussels.

However, just because London Heathrow isn't flying, doesn't mean the rest of the UK isn't. So if you're going further afield than Europe, say you're flying to Bali or New York, local ferries and the Eurostar won't really help you. Therefore, if you are travelling internationally and you cannot get a flight with your airline from Heathrow airport you should try and get a flight from any airport within the UK.

Top tips when talking to the airline's customer services provider about your flight delay:

  • Where possible, call them ahead of time or check their website or social media for updates. Check your booking confirmation to double-check which airline you are flying with and give them a call for the latest update or what the next steps are. It is best to check flight details with your airline as soon as possible; if your flight is cancelled you may be advised not to travel to the airport.
  • Keep checking for up to date information about the airport by checking their Twitter or by calling your airline directly.
  • If your airline cancels your flight the airline must give you the option of rebooking an alternative flight; either as soon as possible, or at a later date. If no flight is suitable you can request a refund.
  • If the flight is cancelled due to reasons out of the airline's control they will not pay for cancellation of your accommodation or cancellation of any other arrangements. However, if you have taken out a comprehensive travel insurance policy when you booked your holiday, any Heathrow delays should be covered and you should be able to claim back most of the expenses incurred from cancelling the holiday from your travel insurance provider. Please check with your insurers to see if they can help.
  • Try to stay calm - you're in safe hands, the airlines know what they are doing and if your flight has been delayed or cancelled it is for your own safety! There's nothing to be achieved by getting angry at any airline representative. As they say, don't shoot the messenger.

Apps for claiming flight compensation

How can Colibra help you claim flight delay compensation?

With all the above being said, it's still possible to claim a smaller portion of compensation for your delayed or cancelled flight with Colibra . They are able to compensate you if your flight is delayed by more than an hour, so long as you've downloaded their app and registered your details prior to your flight time.

You can claim €20-€100 each time your flight is delayed by more than an hour. There's no need to fill out a claims form or wait months for your compensation. Once your boarding pass has been uploaded, the app does the rest of the work. If you are delayed and owed anything, it'll be paid to you within 24 hours of landing at your destination.

What to do when delayed?

Avoid The Stress

When adverse weather conditions affect your trip, one of the things you can do to make your journey easier is to try to keep the whole experience as stress-free as possible. We have a few tips on how to minimise stress when travelling:

  • Check flight details with your airline as soon as possible, if your flight is cancelled you may be better off staying at home.
  • Keep checking for up to date information about the airport either through or by calling the airline directly you can find all the airline numbers by clicking on the correct airport contact link above.
  • Try to stay calm, you're in safe hands at Luton Airport, the airlines know what they are doing and if your flight has been delayed today or cancelled it is for your own safety!
  • If your flight has been cancelled make sure your airline transfers your flight.
  • Probably the most important one, leave yourself plenty of time to get to the airport as driving to the airport is probably the most dangerous part of your journey. The main thing is to try to stay calm, the airlines are doing everything they can to get your flight in the air without putting anyone's life in jeopardy.
Our best advice is to stay calm and stay up to date with any flight delays

Questions and Answers about Delays

What if I'm flying with young children and my flight has been cancelled or delayed?

Delayed flights with a young family? Luton Airport has a kids zone, baby changing facilities etc.

You may not be lucky enough to be stranded at Frankfurt's international airport where four clowns have been hired to perform in the terminals but there are still plenty of ways to keep the kids entertained in the midst of all the chaos and avoid any more stress.

Most major airports will have unsupervised play areas that young children can use as well as there being shops to browse and other amusements throughout the terminal. If you're willing to pay to enter an airport lounge then there will be toys, games, an arcade and magazines available.

You can't go wrong with the classics, a game of "I spy" requires nothing but a keen eye and can be an excellent way of keeping children amused if you need to spend a minute sorting out your travel arrangements.

Through a child's eyes, an airport can look like one big playground. As long as there is supervision letting the kids ride the escalators up and down and play with the trolleys may get rid of the pent up energy they may have accumulated from all the waiting around.

Find out what Luton Airport's children facilities are, and how to entertain the kids while waiting for Luton Airport delays information.

What do I do about work if my flight is delayed?

Contact your employer if you're abroad and can't get back to work on time. Your workplace isn't required to pay you if you're not at work due to flight delays but each employer is different to it's worth giving them a call and discussing your options.

Getting To The Airport

I need to get to the airport but there are major transport disruptions.

The effects caused by severe weather conditions is not only likely to impact airport flight schedules but can also cause delays and disruptions throughout the major transport networks across the UK. Striking action can also lead to disruptions which although usually localised to certain organisation and locations can still affect your journey.

Unfortunately, this can and does lead to many passengers having a very stressful time getting to Luton airport, with some failing to make their flight altogether. The key to avoiding these problems however lays simply in planning your journey effectively.


In situations where there is snow and ice drivers are urged to keep plenty of distance between vehicles and drive slowly to ensure they're always completely in control of their vehicle. Trains may also be travelling at slower speeds than usual. Taking the extra time it will take to reach your destination into consideration when planning your journey will help ensure you make it in plenty of time.

Keeping yourself informed will play a major part in streamlining your journey. Utilise news websites, Twitter and radio so your up-to-date with the latest news regarding your method of transportation which should help you avoid any problematic routes.

There can sometimes be cases where it just won't be possible for you to make your flight, for example, weather that is so severe that it is unsafe for you to travel.

In such circumstances where no one is really at fault, you should check your flight's status and speak to your airline as it's more than likely to be affected if the weather conditions are that bad or alternatively look to your travel insurance for compensation.

What causes flight delays?

Why is my flight delayed?

Check out the Flight Delay Tool above, to help figure out why your Luton flight is delayed and whether you could be entitled to compensation.

To find out what the weather's like in London today and what the Luton Airport weather warnings are, we recommend finding your flight details with our online Flight Departures Board. Often Luton will provide warnings if your destination airport is closed or disrupted in any way. If you're flying to Bali where there's a volcanic ash cloud, your flights will be cancelled or if you're flying to Florida where there's a hurricane, you're likely to need to rethink your trip.

Alternatively, weather warnings will be in relation to the UK, such as Storm Doris in February 2017. Our online departures board will give you the most accurate times for your flights and any Heathrow disruptions today.

As for why your specific flight is delayed, stay up to date on your airlines' social media, website or local news for the latest Luton Airport delays information.

Likely causes for Luton Airport delays and cancellations are weather disruptions, technical issues or strike action; but really Luton disruption could come down to a whole array of causes, both in the UK and at your destination. See how different weather type affects flying below - from snow to rain, wind and fog. If you're receiving news that your flight is delayed for other reasons, it's possible there are strikes, a technical error or in exceptional circumstances, the airline may no longer be flying.

Snow disruption at the airports

Airports are disrupted due to snow because of the additional processes that need to be undertaken to make sure planes are safe to fly. Roads and runways need to be cleared of snow and ice and planes must be de-iced.

A plane must be completely de-iced before it can take off as any ice on the plane affects the aircraft wings and fuselage which makes the planes more difficult to control.

snowy airport

In severely cold temperatures, planes must take off as soon as they are de-iced to prevent ice from building up again. De-icing just before flying, therefore, means that none can be done in advance at the start of the day. It's all about timing here rather than efficiency. The runways and roads must also be snow and ice-free which the airport usually clears. If the airport is inflicted with heavy snow then the airport may have to be closed while the airport is cleared of all snow. Planes cannot take off when there is any snow on the ground.

Larger airports like Luton and Gatwick are more impacted by severe weather than smaller airports as they have so many flights that a delay of a few hours causes a huge backlog of flights. It's important to stay up to date with any changes in your flight delay, so for all the latest Luton Airport delays information, we recommend checking social media as the quickest and latest feed.

But don't just take our word for it. Follow us and look up the airline you're flying with to be sure. Whether that's Ryanair, Easyjet, all major airlines have Twitter handles so you can keep up to date on your phone for flight delays today.