Luton Airport Disabled Facilities

Facilities for Those Needing Special Assistance

Luton Airport tries to ensure their disabled passengers are able to travel as comfortably and hassle free as possible. Facilities for disabled travellers include:

  • A designated accessible door for customers not wishing to use the revolving doors.
  • Accessible toilets in all toilet bays.
  • Wheelchairs, free of charge, from 2 collection points.
  • Induction loops are fitted into the customer services and special assistance desks.
  • Lowered payphones fitted with inductive couplers and touch text facilities.
  • Porters assistance is available, free of charge, via the Special Assistance telephones sited in and around the terminal building.
  • Specialized equipment is available to assist passengers to board and disembark the aircraft.

Disabled Parking

Designated Disabled Accessible Bays are available in all car parks. Normal prices apply for each car park.

Both the Mid Term and Long Term Parking facilities have designated disabled bays for Blue Disabled Badge holders. There is an accessible bus service to the terminal and the drivers are happy assist disabled customers to board and disembark the buses on request. There is a Special Assistance Help Point where disabled customers can call for free assistance.

Large groups of disabled passengers are advised to contact the airport in advance with their requirements.

Advice

To ensure maximum assistance make sure you contact your airline directly or through your travel agent to advise them if you have trouble with walking, need wheelchair assistance or have any special dietary requirements. This will enable any special arrangements at the airport or during the flight, to be made.

Passengers are requested to advise staff on check-in of all their requirements. Further information for disabled customers is available by contacting disabledfacilities@ltn.aero. There are compact discs detailing all the relevant facilites and large print copies of all literature for the visually impaired.

Tips for Disabled Air Passengers

You should compare the arrangements offered by different airlines before making your booking and be sure to check whether the cost of any special assistance is included in the price of your ticket.

Inform your airline of your particular needs in good time and check the policy of your airline if you wish to remain in your own wheelchair to the aircraft door rather than transfer to an airline wheelchair at check-in.

Remember that there are often long walking distances within airports and that this may cause you to require assistance.

Pre-arranging any necessary assistance will ensure that it’s available and that no time is lost in waiting for it to be arranged once you arrive at the airport.

This page was last updated on the 8th January 2015. Whilst we endeavour to keep this information up to date, do contact us if you are aware of any errors.