Luton Airport has a well-thought-out design that's compact, but like most airports, it might require you to do some walking and deal with stairs when you're coming or going. So it's a good idea to plan in advance and book Special Assistance through your airline, tour operator, or travel agent at least 48 hours before your flight. While the Special Assistance team can still help if you haven't booked or do it late, there could be some limits or wait times.
The Special Assistance team is there to support you every step of the way at the airport. That includes helping you with:
Stickers are available for those travelling with a hidden or non-physical disability to make them identifiable to staff. This will allow staff to recognise that the individual may need additional support, without them having to give details if they don't wish to. These are especially useful for those travelling with someone with autism or dementia for example.
When you get to the airport, head over to our Special Assistance reception desk. Our friendly staff will be there to assist you. You can easily find the Special Assistance reception on the ground side, near the main entrance of the terminal – just follow the signs. If you have a service dog that requires a "Service Animal Spend Area," please don't hesitate to let one of our team members know when you arrive at the Special Assistance reception.
Although all the car parks in London Luton have disabled bays, however, if you want to use their special assistance service then it is recommended that you use the Terminal car park 1.
Please ensure that your blue badge, as well as your blue parking clock, are clearly displayed on the dashboard.
If you need to retain your blue badge for your trip, please speak to the APCOA team to let them know you will be parked in a designated bay.
Email Address: luton.customerservices@apcoa.com| Up to 30 Minutes | Free |
| 60 minutes | £17.50 |
| 3 to 5 hours | £39 |
| 5 to 9 hours | £61 |
| 9 to 24 hours | £67.50 |
| Every day thereafter | £67.50 |
London Luton Airport offers a dedicated Assisted Travel Lounge, and it’s been thoughtfully designed to make travelling easier for people who need a bit of extra support. It includes a calming sensory space, adult changing facilities, charging points for wheelchairs, adjustable lighting, live flight info screens, and plenty of comfy seating—everything you need to feel comfortable and at ease before your flight.
For those who need assistance, Luton also offers Accessibility Familiarisation Days. These sessions give passengers the chance to explore the airport in a relaxed setting before they travel, helping to build confidence and ease any worries. It’s a great opportunity to get to know the layout, meet the support team, and ask any questions ahead of time.
To ensure maximum assistance make sure you contact your airline directly or through your travel agent to advise them if you have trouble with walking, need wheelchair assistance or have any special dietary requirements. This will enable any special arrangements at the airport or during the flight, to be made. Passengers are requested to advise staff on check-in of all their requirements.
Browse this selection of helpful and informative articles from Airport Parking Shop on the various issues face by disabled passengers whilst travelling:
