Luton Airport Special Assistance
Facilities for those needing Special Assistance
Luton Airport tries to ensure their disabled passengers are able to travel as comfortably and hassle-free as possible. Facilities for disabled travellers include:
- Adult changing area
- Accessible toilets in all toilet bays.
- Wheelchairs, free of charge, from 2 collection points.
- Induction loops are fitted into the customer services and special assistance desks.
- Lowered payphones fitted with inductive couplers and touch text facilities.
- Porters assistance is available, free of charge, via the Special Assistance telephones sited in and around the terminal building.
- Specialized equipment is available to assist passengers to board and disembark the aircraft.
Hidden disabilities
Assistance Dogs
Luton Airport Disabled Parking
Although all the car parks in London Luton have disabled bays, however, if you want to use their special assistance service then it is recommended that you use the Terminal car park 1 or 2.
Please ensure that your blue badge, as well as your blue parking clock, are clearly displayed on the dashboard.
If you need to retain your blue badge for your trip, please speak to the APCOA team to let them know you will be parked in a designated bay.
Luton Airport Special Assistance Contact Number: 03453037397
Email Address: luton.customerservices@APCOA.com
| Up to 30 Minutes: | Free |
| 30 mins to 45 mins: | £4.50 |
| 45 mins to 1 hour: | £5.50 |
| 1 to 2 hours: | £15.00 |
| 2 to 3 hours: | £19.50 |
| 3 to 4 hours: | £21.50 |
| 4 to 5 hours: | £24.00 |
| 5 to 24 hours: | £42.00 |
| Every day thereafter: | £45.00 |
Advice for those requiring special assistance at airports
To ensure maximum assistance make sure you contact your airline directly or through your travel agent to advise them if you have trouble with walking, need wheelchair assistance or have any special dietary requirements. This will enable any special arrangements at the airport or during the flight, to be made.
Passengers are requested to advise staff on check-in of all their requirements. Further information for disabled customers is available by contacting specialassistance@ltn.aero. There are compact discs detailing all the relevant facilities and large print copies of all literature for the visually impaired.
