Luton Airport Special Assistance

Facilities for those needing Special Assistance

Luton Airport tries to ensure their disabled passengers are able to travel as comfortably and hassle free as possible. Facilities for disabled travellers include:

  • Adult changing area
  • Accessible toilets in all toilet bays.
  • Wheelchairs, free of charge, from 2 collection points.
  • Induction loops are fitted into the customer services and special assistance desks.
  • Lowered payphones fitted with inductive couplers and touch text facilities.
  • Porters assistance is available, free of charge, via the Special Assistance telephones sited in and around the terminal building.
  • Specialized equipment is available to assist passengers to board and disembark the aircraft.

Luton Airport Special Assistance

Hidden disabilties

Stickers are available for those travelling with a hidden or non physical disability to make them identifiable to staff. This will allow staff to recognise that the individual may need additional support, without them having to give details if they don’t wish to. These are espcially useful for those travelling with someone with autism or dementia for example.

Assistance Dogs

Guide and Hearing dogs are of course welcome, so long as they are registered with the Pet Travel Scheme and your airline are liceneced to have them on board. You should also contact Clece Care, Luton’s care provider by emailing them on prm-ltn@clececare.co.uk.
Luton Airport Special Assistance  - There's a special assistance service at Luton Airport for everyone

Luton Airport Disabled Parking

Although all the car parks in London Luton have disabled bays, however, if you want to use their special assistance service then it is recommended that you use the Terminal car park 1 or 2.

Please ensure that your blue badge, as well as your blue parking clock, are clearly displayed on the dash board.

If you need to retain your blue badge for your trip, please speak to the APCOA team to let them know you will be parked in a designated bay.

Luton Airport Special Assistance Contact Number: 03453037397
Email Address: luton.customerservices@APCOA.com

Up to 30 Minutes: Free
30 mins to 1 hour: £4.50
1 to 2 hours: £14.50
2 to 3 hours: £18.50
3 to 4 hours: £20.50
4 to 5 hours: £22.50
5 to 24 hours: £40.00
Everyday thereafter: £40.00

Advice for those requiring special assistance at airports

To ensure maximum assistance make sure you contact your airline directly or through your travel agent to advise them if you have trouble with walking, need wheelchair assistance or have any special dietary requirements. This will enable any special arrangements at the airport or during the flight, to be made.

Passengers are requested to advise staff on check-in of all their requirements. Further information for disabled customers is available by contacting disabledfacilities@ltn.aero. There are compact discs detailing all the relevant facilites and large print copies of all literature for the visually impaired.

Tips for Disabled Air Passengers

Browse this selection of helpful and imformative articles from Airport Parking Shop on various issued face by disabled passengers whilst travelling: